FAQ
1. What is Eyecare Express USA?
Eyecare Express USA is Florida’s premier mobile optometry provider, offering comprehensive eye exams and eyewear services directly within retirement residences and long-term care communities. Our team of licensed Optometrists and Opticians is dedicated to delivering convenient, high-quality eye care to residents who may face challenges accessing traditional clinics.
2. If I already have an Optometrist, what are the benefits to be seen by Eyecare Express USA professional. What services do you include?
Already have an Optometrist? We’re here to offer a more convenient and accessible solution for all your eye care needs right where you live. Our services include:
- Comprehensive on-site eye exams
- Refractions and prescription updates, along with ongoing monitoring for ocular health concerns such as cataracts, glaucoma, macular degeneration, and dry eye
- Specialized care for residents with mobility challenges, dementia, or other cognitive conditions
- Eyewear selection at affordable prices, with fitting by a licensed Optician during the visit
- On-site dispensing and adjustments of prescription glasses for maximum comfort and convenience
3. How long does it take to receive glasses after the exam?
Prescription glasses are typically delivered within 2–3 weeks of the clinic date. Upon arrival, a licensed Optician ensures proper fitting and adjustments for optimal comfort and vision.
4. How do you accommodate residents with dementia or cognitive impairments?
We specialize in evaluating patients with dementia and other cognitive conditions using objective testing methods. This approach allows us to accurately assess vision and ocular health, even when a patient is unable to communicate or respond to traditional, subjective questions.
5. Do you work with staff or family members during the exam?
Yes. We actively encourage collaboration with nursing staff, caregivers, and family members to help ensure the resident’s comfort and deliver the highest quality care during their exam.
6. How is billing handled? Are there any costs to the facility?
Eye exams are typically covered by Medicare for eligible patients, including seniors residing in retirement or long-term care communities. A set fee applies for the refraction portion of the exam. For added convenience, we are affiliated with most major third-party insurance providers and offer direct billing for both eyeglasses and additional optometry-related services. There is no cost to the facility for hosting our mobile clinic.
7. What areas do you currently serve?
We proudly serve a wide range of retirement and long-term care communities throughout the region. To confirm if we visit your area or to request a clinic at your facility, please contact us directly.
8. How often do you return to the same retirement or Long Term Care Community?
We typically return to each facility every six months to provide follow-up care and accommodate new patients. However, we’re happy to schedule additional visits sooner if needed.
9. If I have Macular Degeneration or very poor vision due to another eye condition, is it still beneficial for me to attend a clinic?
Absolutely. Even if you have Macular Degeneration or significant vision loss, it’s still worthwhile to attend a clinic. Regular eye exams help monitor disease progression, manage symptoms, and identify any changes that may benefit from updated prescriptions, low vision aids, or referrals to specialists. Our goal is to support your eye health and quality of life, no matter the level of vision you have.
10. How do we book a visit or set up a clinic day?
Booking is easy! You can reach us through our website at www.eyecareexpressUSA.com or by calling us directly. We’ll work with your facility to coordinate a convenient clinic date.
If a clinic is already scheduled at your location, please contact the facility staff to reserve your appointment. For new facilities interested in setting up a clinic, simply reach out through our “Contact Us” page. We’d be happy to help.
11. Can residents select frames on-site?
Yes! We bring a wide selection of frames to each clinic, allowing residents to try them on and choose their favorites. Our licensed professionals and eyewear stylists are on hand to assist with proper fitting and offer personalized style recommendations.
12. Is follow-up care available?
Absolutely. If any adjustments or follow-up care are needed, we’ll coordinate a return visit or provide remote support as appropriate ensuring each patient receives the continued care they need.
13. What happens if an ophthalmologist is needed to be seen?
Our Optometrists will assess whether a referral to an Ophthalmologist is necessary. If so, we’ll coordinate a consultation with the nearest ophthalmology clinic, whether it’s for cataract surgery or any other medical concern identified during the exam.
Still have questions?
Contact us today at 888-498-3937 or visit our Contact Page on www.eyecareexpressUSA.com
1. What is Eyecare Express USA?
Eyecare Express USA is Florida’s premier mobile optometry provider, offering comprehensive eye exams and eyewear services directly within retirement residences and long-term care communities. Our team of licensed Optometrists and Opticians is dedicated to delivering convenient, high-quality eye care to residents who may face challenges accessing traditional clinics.
2. If I already have an Optometrist, what are the benefits to be seen by Eyecare Express USA professional. What services do you include?
Already have an Optometrist? We’re here to offer a more convenient and accessible solution for all your eye care needs right where you live. Our services include:
- Comprehensive on-site eye exams
- Refractions and prescription updates, along with ongoing monitoring for ocular health concerns such as cataracts, glaucoma, macular degeneration, and dry eye
- Specialized care for residents with mobility challenges, dementia, or other cognitive conditions
- Eyewear selection at affordable prices, with fitting by a licensed Optician during the visit
- On-site dispensing and adjustments of prescription glasses for maximum comfort and convenience
3. How long does it take to receive glasses after the exam?
Prescription glasses are typically delivered within 2–3 weeks of the clinic date. Upon arrival, a licensed Optician ensures proper fitting and adjustments for optimal comfort and vision.
4. How do you accommodate residents with dementia or cognitive impairments?
We specialize in evaluating patients with dementia and other cognitive conditions using objective testing methods. This approach allows us to accurately assess vision and ocular health, even when a patient is unable to communicate or respond to traditional, subjective questions.
5. Do you work with staff or family members during the exam?
Yes. We actively encourage collaboration with nursing staff, caregivers, and family members to help ensure the resident’s comfort and deliver the highest quality care during their exam.
6. How is billing handled? Are there any costs to the facility?
Eye exams are typically covered by Medicare for eligible patients, including seniors residing in retirement or long-term care communities. A set fee applies for the refraction portion of the exam. For added convenience, we are affiliated with most major third-party insurance providers and offer direct billing for both eyeglasses and additional optometry-related services. There is no cost to the facility for hosting our mobile clinic.
7. What areas do you currently serve?
We proudly serve a wide range of retirement and long-term care communities throughout the region. To confirm if we visit your area or to request a clinic at your facility, please contact us directly.
8. How often do you return to the same retirement or Long Term Care Community?
We typically return to each facility every six months to provide follow-up care and accommodate new patients. However, we’re happy to schedule additional visits sooner if needed.
9. If I have Macular Degeneration or very poor vision due to another eye condition, is it still beneficial for me to attend a clinic?
Absolutely. Even if you have Macular Degeneration or significant vision loss, it’s still worthwhile to attend a clinic. Regular eye exams help monitor disease progression, manage symptoms, and identify any changes that may benefit from updated prescriptions, low vision aids, or referrals to specialists. Our goal is to support your eye health and quality of life, no matter the level of vision you have.
10. How do we book a visit or set up a clinic day?
Booking is easy! You can reach us through our website at www.eyecareexpressUSA.com or by calling us directly. We’ll work with your facility to coordinate a convenient clinic date.
If a clinic is already scheduled at your location, please contact the facility staff to reserve your appointment. For new facilities interested in setting up a clinic, simply reach out through our “Contact Us” page. We’d be happy to help.
11. Can residents select frames on-site?
Yes! We bring a wide selection of frames to each clinic, allowing residents to try them on and choose their favorites. Our licensed professionals and eyewear stylists are on hand to assist with proper fitting and offer personalized style recommendations.
12. Is follow-up care available?
Absolutely. If any adjustments or follow-up care are needed, we’ll coordinate a return visit or provide remote support as appropriate ensuring each patient receives the continued care they need.
13. What happens if an ophthalmologist is needed to be seen?
Our Optometrists will assess whether a referral to an Ophthalmologist is necessary. If so, we’ll coordinate a consultation with the nearest ophthalmology clinic, whether it’s for cataract surgery or any other medical concern identified during the exam.
Still have questions?
Contact us today at 888-498-3937 or visit our Contact Page on www.eyecareexpressUSA.com
Ready to Bring Eyecare to Your Facility?
Elevate the standard of care at your long-term living community with Eyecare Express USA. Providing convenient, on-site eye care isn’t just a luxury – it’s a lifeline for residents’ vision and well-being. Let us partner with you to keep your community seeing clearly and living fully.
Book a Clinic today to schedule an in-facility eye care day customized for your residents. Have questions or special requests? Contact Us anytime – our friendly team is ready to assist. Experience the perfect blend of clinical expertise and concierge hospitality with Eyecare Express USA, where your vision and comfort are our top priority.